Press Statement by – Kyle Oliver DA Councillor City of Mbombela.
The DA in the City of Mbombela will table a motion calling on the municipality to urgently attend to service delivery failures and stop making excuses.
This comes after the Executive Mayor, Sibongile Mazibuko, provided the DA with excuses when asked about service delivery backlogs across the municipality.
However, this assertion contradicts weather data which shows several dry spells between November 2025 and March 2026.
Residents are also subjected to an ineffective customer care line where their complaints are consistently met with a lack of acknowledgement, inadequate follow-ups, and significant delays in repairs.
The municipality is only able to carry out a few repairs, but a lot of critical issues remain unattended. The recurring excuse from the municipality that there are financial constraints or supplier payment delays is unpredictable.
Additionally, the Mayor could not exactly explain why the municipality was unable to provide feedback, reference numbers, and estimated timelines for repairs. Instead she informed us that they cannot give timelines until the respective department has adequately responded and given the timeline and that the complaint will remain open and unresolved.
It is concerning that while residents continue to face potholes, broken streetlights, delayed repairs, and unanswered complaints, the municipality has provided responses that are incomplete, evasive, and in several cases factually incorrect.
This goes to show that the municipality has failed to restore community confidence and develop a comprehensive strategy for service delivery improvements, reaffirming the municipality’s commitment to safeguarding the interests of our residents
Residents of Mbombela deserve a government that is responsive, transparent, and accountable. We will continue to pursue this matter through council, through oversight mechanisms, and through the appropriate provincial channels.